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[✅] Geolocation issues not allowing students to clock in

Geolocation issues not allowing students to clock in

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Technical Support

We’ve had a couple of issues where students are at a clinical site (which is REALLY BIG), but the Geolocation is placing them at the business behind the hospital, so it will not let them clock in. Is there a way to allow the clock in but alert us that the location differed? This is a hospital with eight different buildings, and the Women’s Center is on the very edge of the campus. Not sure if that was why it thought the student was at the Costco behind the hospital. Thanks!

Kelly

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Posted by Kelly ❓ (Questions: 1, Answers: 0)

Asked on January 21, 2022

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Kelly,

The location issue should not prevent your students from clocking in, and the business directly behind the hospital would still fall within the acceptable radius so the entry should not even flag.

Can you have the students that are claiming to have this issue make sure that they are trying to clock in for the correct day? Trying to clock in on the wrong day would prevent the student from clocking in. Since the schedule ques clock-ins for 24 hours prior to a shift, they might have multiple days they can click.

Let me know if that is the issue. If not, a screenshot would be helpful of what occurs when the students say they cannot clock in.

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